Privacy Policy

1. Introduction

At Elevate Indoor Golf ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, facilities, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Booking and reservation history
• Customer service communications and feedback
• Marketing preferences and communication consents
• Profile information (golf handicap, skill level, preferences)

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clickstream data)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

2.3 SMS and Marketing Communications

If you opt in to receive SMS messages or email newsletters, we collect your phone number or email address, along with your consent preferences for transactional and marketing communications.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process bookings, reservations, and payments
• Customer Support: To respond to your inquiries and provide customer service
• Communications: To send booking confirmations, reminders, and transactional messages
• Marketing: To send promotional offers, newsletters, and marketing communications (with your consent)
• Personalization: To customize your experience and provide relevant recommendations
• Analytics: To analyze usage patterns and improve our Services
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions

4. SMS Communications

4.1 Consent and Opt-In

By providing your phone number and checking the SMS consent boxes, you expressly consent to receive:

• Transactional SMS: Booking confirmations, reminders, cancellations, and account updates
• Marketing SMS: Promotional offers, special deals, event invitations, and news

4.2 Your Rights

You have the right to opt out of SMS messages at any time by replying STOP to any message. Opting out of marketing messages does not affect transactional messages related to your bookings.

4.3 Phone Number Usage

We will only use your phone number for the purposes you have consented to. We do not sell or share your phone number with third parties for their marketing purposes.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our Services (payment processors, email/SMS providers, analytics services)
• Business Partners: Partners who provide complementary services (with your consent)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data (including payment information)
• Secure servers and network infrastructure
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Booking and transaction records may be retained for accounting, tax, and legal compliance purposes for up to seven (7) years.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw your consent for SMS or email communications

To exercise these rights, please contact us at operations@elevateindoorgolf.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small files stored on your device that help us remember your preferences, analyze usage patterns, and deliver personalized content.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

We use both first-party cookies (set by us) and third-party cookies (set by analytics and advertising partners).

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. International Users

Our Services are operated from Canada. If you are accessing our Services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located. By using our Services, you consent to the transfer of your information to Canada.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to how we use your personal information, we will notify you by email or through a prominent notice on our website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Your Consent

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.